# Book Collector Not able to log in **URL:** \ **Category:** Book Collector\ **Created:** [October 7, 2024, 10:37pm UTC](https://club.clz.com/t/book-collector-not-able-to-log-in/7231 "2024-10-07T22:37:35Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![tracicrites](https://club.clz.com/letter_avatar_proxy/v4/letter/t/ebca7d/32.png) [@tracicrites](https://club.clz.com/u/tracicrites)\ **Post date:** [October 7, 2024, 10:37pm UTC](https://club.clz.com/t/book-collector-not-able-to-log-in/7231/1 "2024-10-07T22:37:35Z")
Hi. About a month back, a Windows Update deleted my audio and speakers so I had to reset my computer (which didn’t give me back either). Anyway, I had saved my personal files before the reset. Now, when I’m ready to go back to Book Collector again, it won’t let me log in. It says my info is incorrect even though I’ve checked it in the account (which it lets me get into). I tried resetting my p/w but that doesn’t help. I’ve tried to log in with just my username and p/w and just my email and p/w. Neither works. I can see my books and info but can’t get to them. ---
**Author:** ![CLZ\_Syts](https://club.clz.com/user_avatar/club.clz.com/clz_syts/32/8_2.png) [@CLZ\_Syts](https://club.clz.com/u/CLZ_Syts)\ **Post date:** [October 8, 2024, 9:33am UTC](https://club.clz.com/t/book-collector-not-able-to-log-in/7231/2 "2024-10-08T09:33:10Z")
Traci, I see you have also sent an email to customer support. You did not include the information you have posted here. I will reply to the existing conversation via our Zendesk support system. ---
**Author:** ![tracicrites](https://club.clz.com/letter_avatar_proxy/v4/letter/t/ebca7d/32.png) [@tracicrites](https://club.clz.com/u/tracicrites)\ **Post date:** [June 2, 2025, 3:19am UTC](https://club.clz.com/t/book-collector-not-able-to-log-in/7231/3 "2025-06-02T03:19:04Z")
Same problem. Changed computer. I can log into forum but when I go to add books, it won’t let me log in. Traci