# Cloud Sync Error **URL:** \ **Category:** CLZ Games Mobile\ **Created:** [December 22, 2024, 6:00pm UTC](https://club.clz.com/t/cloud-sync-error/8395 "2024-12-22T18:00:40Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![OccultSage](https://club.clz.com/user_avatar/club.clz.com/occultsage/32/14864_2.png) [@OccultSage](https://club.clz.com/u/OccultSage)\ **Post date:** [December 22, 2024, 6:00pm UTC](https://club.clz.com/t/cloud-sync-error/8395/1 "2024-12-22T18:00:40Z")
Been having cloud sync errors, despite wiping the database online. Possibly triggered by trying to add some Chromatic games. This happens on both my iPad and my iPhone. This is the sequence that happens when I wipe the cloud database and try to sync on both: ![IMG_3935](https://club-cdn.clz.com/original/2X/b/b07b8e1b386b8824d65c2fa027592625515ffaba.jpeg) ![IMG_3936](https://club-cdn.clz.com/original/2X/8/8be39e14a6ab58fffd70071a630071a3221f8af4.jpeg) ![IMG_3937](https://club-cdn.clz.com/original/2X/9/9e21cc843a76f814ec3a92880862c39128fa5149.jpeg) ![IMG_3938](https://club-cdn.clz.com/original/2X/f/f8f59e95dde618bbe74d1967d0af3f07eb4662a5.jpeg) ---
**Author:** ![benstylus](https://club.clz.com/letter_avatar_proxy/v4/letter/b/ecd19e/32.png) [@benstylus](https://club.clz.com/u/benstylus)\ **Post date:** [December 22, 2024, 11:39pm UTC](https://club.clz.com/t/cloud-sync-error/8395/2 "2024-12-22T23:39:55Z")
I am having the same issues, but no Chromatic games. Just did a price charting updating and trying to sync. I too tried wiping my online DB and am getting the same error still. ---
**Author:** ![CLZ\_AJ](https://club.clz.com/user_avatar/club.clz.com/clz_aj/32/9_2.png) [@CLZ\_AJ](https://club.clz.com/u/CLZ_AJ)\ **Post date:** [December 23, 2024, 9:11am UTC](https://club.clz.com/t/cloud-sync-error/8395/3 "2024-12-23T09:11:41Z")
@OccultSage @benstylus We’ve fixed some problems with the sync code, can you guys try again, see if you’re able to sync now? ---
**Author:** ![benstylus](https://club.clz.com/letter_avatar_proxy/v4/letter/b/ecd19e/32.png) [@benstylus](https://club.clz.com/u/benstylus)\ **Post date:** [December 23, 2024, 12:34pm UTC](https://club.clz.com/t/cloud-sync-error/8395/4 "2024-12-23T12:34:26Z")
Had to delete the cloud db again but after that it worked. Thanks! ---
**Author:** ![ENKWJD](https://club.clz.com/letter_avatar_proxy/v4/letter/e/ba9def/32.png) [@ENKWJD](https://club.clz.com/u/ENKWJD)\ **Post date:** [December 29, 2024, 5:14am UTC](https://club.clz.com/t/cloud-sync-error/8395/5 "2024-12-29T05:14:24Z")
I have been having this same error for the last week or so. ![IMG_8682](https://club-cdn.clz.com/original/2X/6/6d712ab934160209a556de7769c3c241482a7456.jpeg) ---
**Author:** ![CLZ\_AJ](https://club.clz.com/user_avatar/club.clz.com/clz_aj/32/9_2.png) [@CLZ\_AJ](https://club.clz.com/u/CLZ_AJ)\ **Post date:** [December 30, 2024, 8:01am UTC](https://club.clz.com/t/cloud-sync-error/8395/6 "2024-12-30T08:01:02Z")
@ENKWJD I’ve checked your account with us and it seems you are syncing again without errors, is that correct? Or do you still get the error today? ---
**Author:** ![Musubi](https://club.clz.com/letter_avatar_proxy/v4/letter/m/8dc957/32.png) [@Musubi](https://club.clz.com/u/Musubi)\ **Post date:** [December 31, 2024, 7:34pm UTC](https://club.clz.com/t/cloud-sync-error/8395/7 "2024-12-31T19:34:29Z")
Yeah, also having problems with this. My last successful sync was Dec 22nd. ---
**Author:** ![CLZ\_AJ](https://club.clz.com/user_avatar/club.clz.com/clz_aj/32/9_2.png) [@CLZ\_AJ](https://club.clz.com/u/CLZ_AJ)\ **Post date:** [January 2, 2025, 8:20am UTC](https://club.clz.com/t/cloud-sync-error/8395/8 "2025-01-02T08:20:45Z")
On which device exactly? Could you post a screenshot for me? When I check your acount with us I don’t see a problem with the thing that caused issues for the users in this topic - so it might be a different problem. ---
**Author:** ![Musubi](https://club.clz.com/letter_avatar_proxy/v4/letter/m/8dc957/32.png) [@Musubi](https://club.clz.com/u/Musubi)\ **Post date:** [January 2, 2025, 10:28am UTC](https://club.clz.com/t/cloud-sync-error/8395/9 "2025-01-02T10:28:14Z")
I reached out to the customer service e-mail as well and they were able to help me get it cleared up. 😀 ---
**Author:** ![CLZ\_AJ](https://club.clz.com/user_avatar/club.clz.com/clz_aj/32/9_2.png) [@CLZ\_AJ](https://club.clz.com/u/CLZ_AJ)\ **Post date:** [January 2, 2025, 10:32am UTC](https://club.clz.com/t/cloud-sync-error/8395/10 "2025-01-02T10:32:22Z")
Oh that’s probably why I didn’t notice any issues in your account when I checked 😃 it was already fixed! Great! ---
**Author:** ![ianaki](https://club.clz.com/letter_avatar_proxy/v4/letter/i/e47774/32.png) [@ianaki](https://club.clz.com/u/ianaki)\ **Post date:** [March 14, 2025, 10:52pm UTC](https://club.clz.com/t/cloud-sync-error/8395/11 "2025-03-14T22:52:58Z")
I have this same error ![IMG_1996](https://club-cdn.clz.com/original/3X/3/2/32286e790ee738e8b0118ecf23514145caf5e8db.jpeg) . ---
**Author:** ![CLZ\_AJ](https://club.clz.com/user_avatar/club.clz.com/clz_aj/32/9_2.png) [@CLZ\_AJ](https://club.clz.com/u/CLZ_AJ)\ **Post date:** [March 17, 2025, 10:15am UTC](https://club.clz.com/t/cloud-sync-error/8395/12 "2025-03-17T10:15:49Z")
@ianaki I’ve fixed this for you now, please try syncing again