Hola. Acabo de actualizar la aplicación y ha empezado a sincronizar toda la base de datos, pero se ha cerrado sola. Ahora cuando vuelvo a abrir se cierra sola y no se sincroniza no se puede ver. Qué puedo hacer?
Hi. I just updated the app and it started syncing the entire database, but it closed on its own. Now when I reopen it, it closes again and won’t sync; I can’t see anything. What can I do?
Hi there, can you please reply in English for me?
This is likely something to do with the new version 11 that will support custom fields on mobile. If you already made custom fields on Web (which I see you have, 1 custom field), the entire sync process has to run through one time - this will not change anything.
Sorry to hear it is crashing though we’re looking into it.
- Are you using the app on iOS or Android when this happens?
iOS
Can you please try this:
- Tap the top left side menu icon to open the side menu.
- Tap “Maintenance” and then tap “Clear Database”.
- Tap the top left side menu icon again to open the side menu.
- Tap “Sync with CLZ Cloud” and sync your entire collection from CLZ Cloud down to your mobile device.
It has started to synchronise but disconnects again
Hi. I tried syncing again and it worked this time. Thanks
1 Like