All has worked (sync’ed) flawlessly until yesterday. This includes my mobile, cloud and desktop. Yesterday the desktop stopped syncing. The error message said I needed to login to the cloud. See below snip.
After attempting to login this message appears.
I attempt to sync. The app returns me to the “Not logged in” message.
This sequence repeats unending.
What do I need to do to correct this?
Thanks.
After another attempt I was evidently able to log in and start the sync process to be presented with this following:
Sorry to hear about these problems.
We currently don’t have other reports like yours, so I have to ask some questions to investigate:
Hello,
Thanks for the quick reply.
1-I am able to add on the desktop and mobile.
2-Yes. I have for a decade or so without issue.
The workaround was to power cycle my entire system. Since the issue (timestamped by email) the app is working properly. Total functionality. Thanks.
Thanks for letting me know. Strange. It could be something on our side. If it happens again, please shut down program, disable VPN for a while, and try again, just to test if you can? (and let me know please!)
Absolutely. Thanks.
