More of a query than a fault, butr over the last few days, I’ve been adding custom fields to a few thousand albums using the web interface. When I go to sync in the mobile app, it syncs as expected, but it also appears to download a large amount of images too.
Not exactly why it’s doing this, as I certainly haven’t amended 383 images. Just wondering if this is by design?
Hm, can you double check this by editing one album on Web, then downsync, do you see an image being downloaded?
Hi AJ
Just tried it, nope, no image download
Hm, not sure what happened then. Can you reproduce it? any steps I could do on my side to reproduce this?
Before I tried this as well as a CLZ Movies user, I first tried to find a movie where the image was out of sync with web. (You know I hardly use custom covers). So I found an entry where I still have the wrong default cover that was different from an updated default cover in web. Tried to add a value in web and then sync to mobile. Image was NOT downloaded. So it looks look this was not the cause.
I knew I still had 1 value a wanted to deleted. So I deleted a value from a pick list resulting in 2000+ updates. When syncing to mobile 18 images were downloaded. Looks like a similar issue as MercuryVapour is experiencing.
Also no mentioning of what covers are downloaded in the log window. Just 18/18 downloads in the progress bar for downloading images.
Edit: My guess would be: Somehow there are images out of sync that were missed previously during updates.
Thank you for trying this.
We’ve found a bug during on Android devices that was introduced a couple of weeks ago.
We’re fixing it as we speak and it should be live soon. I’ll post back here once it is live.
Great, thanks for the quick response!
Hi @MercuryVapour , the fix has been approved. CLZ Music 10.3.2 is now out.
Your app may have updated itself already (check the menu top left, the version number is at the top).
If it hasn’t updated itself yet, here’s how to force the update:
on Android:
Can you please let me know if that worked or not?
Many thanks! I’ve installed the update and I’ll have a play around tonight and let you know how I get on!
Alas, looks like I still have the same issue with the new version.
It seems I can reproduce this every time. I have a location “Upstairs Black bookcase Shelf 2’“, with 156 entries. I change the custom field ‘Rip status" in the web app. I go back to the mobile app and sync, it will always attempt to download 46 images.
Oddly this seems to only do this on my phone (Samsung S26 Ultra). I have a tablet which seems to be OK.
The only difference I can think of is that the version of the database on my tablet is much more “mature”, if you know what I mean., it’s had years of updates when I’ve only been using this phone for a couple of months.
I wonder if my phone has failed images where my tablet doesn’t?
EDIT: Bit the bullet and uninstalled on my phone. Thankfully, downloading 23,000 albums doesn’t take as long thanks to the new download method! I’ll repeat the above once the download is complete.
Right, well I’ve completely downloaded the database and all images again, made the same changes, and it still wants to download 46 images!
I guess that rules out an issue with data on my phone.
You are sure that both devices have 10.3.2 of CLZ Music right?
You mention the tablet, is that an iOS device or also an Android device? And this does not happen there?
Hi AJ,
Yep, the tablet is Android (Samsung also) and both versions show as 10.3.2.
No, the issue doesn’t happen on the tablet. Just tried it again and those 156 items synced without additional download.
Can you try it one more time, and see if it still downloads the images, again, to your Android?
And then check the images of some of those albums? See if you spot anything strange?
We’ve just made a copy of your database to one of our test accounts, with all your custom images, and we followed the exact same steps (adding a rip status to 156 entries with location Upstairs Black bookcase shelf 2).
The changes went down to the Android, but no images were re-downloaded to our Android
We’ve just done it again to a random other location, and again no images are re-downloaded to our own Android
How strange, so I wonder if it’s something peculiar with the S26 Ultra or a specific android version
I"m at work at the moment and a bit limited on what I can check, but I’m in the process of downloading the DB to my old phone (Huawei P30) and I’ll see if I can recreate it on that.
As suggested, I’ll also check these 156 albums to see if any front or back images are missing and put them into a spreadsheet if I spot any differences.Might be beneficial, might not, but it could help you spot a pattern with what’s happening.
Sync finished, and yes, I can confirm it:s still trying to download 46 images on my old phone too
That is strange. Would you okay with the following:
When we’re done we’ve hopefully catched and reproduced the issue, and then we can see from there.
Would you be okay with that?
Yep, that’ll be fine!
Thank you. We will do this tomorrow and I will tell you when we begin!
And the 156 entries, changing the rip status, is fine and change them to one thing? (you can put it back to something else for those 156 of course when we’re done 
