# Syncing problem

**URL:** <https://club.clz.com/t/syncing-problem/4909>\
**Category:** CLZ Movies Mobile\
**Created:** [June 11, 2024, 5:05pm UTC](https://club.clz.com/t/syncing-problem/4909 "2024-06-11T17:05:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Wwhitebeardd](https://club.clz.com/letter_avatar_proxy/v4/letter/w/898d66/32.png) [@Wwhitebeardd](https://club.clz.com/u/Wwhitebeardd)\
**Post date:** [June 11, 2024, 5:05pm UTC](https://club.clz.com/t/syncing-problem/4909/1 "2024-06-11T17:05:37Z")

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i have the clz app, but yesterday on 6-10-24 it will not sync/update collection from online cloud collection and there is a red exclamation point on it, and it doesnt sync no matter how many times i press it. I am current on all 3 movie software programs and app…i tried repeatedly to send clz an internal email directly, but each time it says it can’t no matter how many times I try…please advise… peter

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**Author:** ![CLZ\_Alwin](https://club.clz.com/user_avatar/club.clz.com/clz_alwin/32/31_2.png) [@CLZ\_Alwin](https://club.clz.com/u/CLZ_Alwin)\
**Post date:** [June 12, 2024, 7:56am UTC](https://club.clz.com/t/syncing-problem/4909/2 "2024-06-12T07:56:34Z")

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Can you elaborate on “it does not sync”?  
Are you getting error messages? What happens exactly?

> [@Wwhitebeardd](#):
>
> i tried repeatedly to send clz an internal email directly, but each time it says it can’t no matter how many times I try

How are you trying this exactly? What exactly does it say when “it can’t”?