Access violation at address

Anybody get these and know how to get rid of them?

First thing to try is a reinstall like so:

Please follow the steps below to try and resolve this issue, this process will affect some local settings in your software such as the width of columns, but your database will not be affected.

Here’s what to do:

  1. Click the Windows start icon and type ‘regedit’ into the search box, then press ENTER.

  2. Locate the following key:
    HKEY_CURRENT_USER > Software > > Movie

  3. Select that “Movie” folder entry there and delete it!

  4. Download and install Movie Collector from your My CLZ page:

  5. After installing, you will have to unlock the software. Fill in your username/password to unlock the software.

  6. Before actually opening your database, try adding one movie to this empty database, just to check if it all works fine!

  7. Now, reopen your database: Click File > Open then locate the database file in order to get things working again.

If that doesn’t resolve it, we need more information like a step by step of what you’re clicking until the error appears.

An alternative would be to move to Movie Connect, our web-app - which really can’t throw these kinds of errors! :slight_smile:

Movie Connect is easier to use and easier to manage, while still giving you all features and customization options.

If you switch to Movie Connect with our Trade-In offer, we will trade-in your remaining Movie Collector subscription days and will transfer them to the Connect edition, plus we will add 4 extra months for free.

Full details about the advantages of Movie Connect, and our Trade-In Offer can be found here: