Access Violation in Book Collector

Books Book Collector
1

Since installing v23.23 I am getting error messages and no usable software. See jpg attached.

Regards

Chris Peach

CamScanner 03-05-2024 18.00
CamScanner 03-05-2024 18.003092×1450 271 KB

2

I’ve splitted up your topic to its own topic @Peachy53 !

Please follow the steps below to try and resolve this issue, this process will affect some local settings in your software such as the width of columns, but your database will not be affected.

Here’s what to do:

  1. Click the Windows start icon and type ‘regedit’ into the search box, then press ENTER.

  2. Locate the following key:
    HKEY_CURRENT_USER > Software > Collectorz.com > Book

  3. Select that “Book” folder entry there and delete it!

  4. Download and install Book Collector from your My CLZ page:
    https://my.clz.com

  5. After installing, you will have to unlock the software. Fill in your username/password to unlock the software.

  6. Before actually opening your database, try adding one book to this empty database, just to check if it all works fine!

  7. Now, reopen your database: Click File > Open then locate the database file in order to get things working again.