I’m using one of the older versions of Movie Collector Pro, but I’m not able to add movies by searching within the program. When I try to check my connection, I get an error message that says that the program could not connect to the internet. Is this because I’m using an older version (16.4.4)?
I’ve been using a trial of the web-based version, but I think that I prefer the standalone desktop version for now. I like the ability to add local files, such as copies of proof of purchase, and the ability to see the contents of individual discs in a TV show or box set.
The latest version is 23.3.5, so you are way out of date
- Check that you are using the latest version that your current subscription allows - even if your subscription has expired you will be allowed to download old versions
- Update to the latest version you are allowed
- Consider taking out a subscription and updating to the current version
If your subscription has expired, it costs the same as the Web version.
Yeah, I know that I’m unfortunately about 9 years out of date, and I’m definitely aware that we can’t expect software that’s almost a decade old to still be 100% functional. The only thing that I’m worried about with subscribing for the newer desktop version is signing up for a year’s subscription and then discovering that the problem is just with my network, not with the software.
Have you carried out point 1? Are you sure that you have downloaded the latest version you are allowed to use?
I ask this because I have some dim recollection that there were some system changes which meant old versions of the software did not work with core/cloud, so Alwin issued a free upgrade to a later version of the software that would work. I have no idea what the version numbers were, but that is what you should check.
If you are on the latest version that your plan entitles you to, then that should work. But I once had problems when running on Windows XP, when the current version of Windows was v10, so there may be several reasons why you are experiencing difficulties.
Don’t forget that Core and Cloud are Services, that CLZ have to pay for, which is why they now charge a subscription. Similarly Support costs them money, so they may choose not to support you if your plan is out of date.
I have checked that I’m using the latest version of the software that I’ve got access to, so it’s not that. I also had problems back in the days of Vista, so I could imagine that it’s my OS or my antivirus (although I’ve checked the firewall rules and checked that other connections are working). I’ve also checked the version numbers, and this is one of the versions that was released post-core/cloud updates, so that’s something else that makes me suspect that it might be my OS or AV.
Don’t get me wrong, I’m not upset that they’re charging subscriptions these days. As Alwin said in someone else’s post a while back, that’s the way that software development is going these days, whether developers like it or not (and I get the impression that more than a few devs do not like it). I do suppose that if I update my subscription and the desktop edition still doesn’t work, I could enquire about the trade-in that’s being offered to anyone who is still using the desktop editions.
Update: I’ve renewed my subscription to the desktop edition and my connection is now working. It was obviously just too outdated to be able to properly work with Core/Cloud services. I will definitely migrate to the Web version once features such as individual discs within multi-disc sets are editable, because I can see that the Web software is catching up with the desktop editions in terms of functionality.