Hi, I’m wondering if anyone has any ideas about an issue that I’m having. Up until today, CLZ web was working fine for me in my browser but it now is not showing my books as normal. I’ve tried it in Chrome (Version 132.0.6834.111 on a Windows 10 PC) and Firefox and it’s not working in either but IS working for me on other devices, including my Windows laptop. I’ve tried disabling my firewall and VPN to see if they were having an impact and clearing my cache/cookies but nothing seems to make any difference. I might be missing something really obvious but if anyone has any ideas I’m all ears!
Hi @overensuzieastic , when I open your collection I can see all books:
- On your screenshot I can’t see bottom right, but I’m assuming it says “LOADING” there, indefinitely?
We’ve had a couple of users over the weekend where the problem was a VPN connection for these users.
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Are you sure you have disabled/disconnected your VPN when you tried that?
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I see you’re also mentioning you’ve tried on a different device, which means you might have a different VPN or no VPN on those?
I have exactly the same problem as overensuzieastic. I run Windows 11, Chrome & Edge, all up to date. It is not a VPN problem. I have run the computer with NordVPN on & off several times. I run Book Collector, CLZ Books Web and CLZ Books Mobile. My license is current for all. It is only CLZ Books Web on my Dell Precision 3630 that I have problems with the books not displaying. The books display normally on CLZ Books Web on my laptop (Surface Book 3).
On the malfunctioning desktop CLZ Books Web program many other functions are also NOT working such as ‘+ Add Books’. The ‘Add Books By:’ window appears, the x in the upper right hand corner appears but nothing else. ‘Manage Pick Lists’ & ‘Manage Collections’ do not respond at all. Tools, Customization, Maintenance, Import/Export & Help seem to function (not tested exhaustively).
In the bottom right hand corner ‘Loading’ is continuously displayed.
CLZ Cloud seems to be working. If I add a book through CLZ Books Web (laptop) or CLZ Books Mobile it registers in CLZ Cloud and then in the working CLZ Books Web & Mobile.
It is just the CLZ Books Web on the Desktop (Dell Precision 3630) that is not functioning correctly.
Any assistance would be most welcome.
@JRE
NordVPN “off” or “pausing” is not enough. Just won’t work, they run something else in the background, as we’ve discovered through about 10 emails we got from NordVPN users that have this exact problem.
A developer also asked me the following: if you could try if you know enough about web browsers: a video that shows me the console output.
Try this in Chrome:
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Keep NordVPN “on”.
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Open browser, then go to CLZ Web
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Right mouse button on the page, then “Inspect”
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Refresh page with the Inspect panel open
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Now click on “CONSOLE” at the top and view the errors (if any)
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Click on NETWORK at the top
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Now click the “LAZYLOAD” line that should appear in the left panel
If you can film that for us we might get further! You can record your screen via this website:
You can send me the file(s) via:
https://clz.wetransfer.com
If that is too difficult or you do not wish to do that, please do let me know!
You are correct. Completely uninstalling NordVPN from the desktop solved the problem! Thanks.
This not exactly what you asked for. Is it adequate?
[content removed but sent to CLZ team]
Hi @JRE thanks for posting that, I’ve removed the contents of your post as it contains data you shouldn’t share on a public forum.
That said, our team is now working with your data as they do see some issues we can perhaps fix.
We’ve been able to see in your data that our connection from CLZ Web seems to do everything right, but NordVPN is still blocking it. If you want to use NordVPN, you might want to contact them to see if they have any solutions available, or maybe exclude our website somehow in your NordVPN.
Thanks for sticking with us on this one, I’m sorry I don’t really have other options from our side here right now but if we find out something else I will post here!