Images downloading

Yes, there’s nothing meaningful in that field yet for those entries so that’ll be fine.

1 Like

We’re starting work on this now, please do not use your apps until I reply again :slight_smile:

1 Like

@MercuryVapour alright thank you for letting us do that! It was useful and we reproduced the problem.

We found the problem, and it is nothing serious, but still something we should address. Basically it’s just downloading the images “again” replacing the “same” image for those albums. It is a problem that happens because of an older way of saving images we had on Cloud. Nothing to worry about on your side at least.

For now:

Use the NEW account details to unlock the CLZ app(s).

  • You will likely have syncs after that because of what we tested. You can sync those.

Note: we had to reset your 2FA on your account. This means your 2FA code in your Authenticator app for CLZ will not work anymore.

  • To re-enable it, go to https://my.clz.com/ and log in.
  • Click on “My Account”
  • Then under “Two-Factor Authentication” click “Enable” and follow the instructions on screen.
1 Like

Awesome, many thanks for your help, and glad I could help resolve it!

1 Like