Missing Covers

Music CLZ Music Mobile
1

I have recently noticed that some of my covers have disappeared on my Samsung Galaxy S24 Ultra phone. I have an old Samsung Galaxy A7 Tablet and the samething is happening on that too but not the same covers. I had a look at the Cloud version and everything is present and accounted for.

I considered clearing my local data base and use the function “Update all from the CLZ Cloud” but there is a warning on it not to use this option unless instructed to do so. I was not overly keen to do it anyway as I would need to do it twice and can’t imagine it will be a quick task.

Has any one seen this? Any suggestions re a fix?

Thank you for any help you can give.

2

I am sorry to hear you are having problems with the images in your CLZ app.

First, I still see all your images in your CLZ Cloud, so that’s good news!

Here’s how to resolve the problem on your app.

  1. FIRST: Please open the Settings app on your Android device and navigate to the app list. Select the CLZ app and make sure the ‘storage’ permission is toggled ON.
  2. THEN from the menu in your CLZ app, sync with CLZ Cloud to make sure all entries are up in your CLZ Cloud. > very important!!
  3. Now, open the menu, tap Maintenance and then “Clear Database”.
  4. Finally sync with CLZ Cloud to download the data and images again from the CLZ Cloud

Can you please let me know if that worked or not?

3

Hi AJ,

That worked a treat. Why didn’t I think that solution? Dumber than a bucket of bolts, I guess.

Thank you for your help.

4

Good to hear that worked Paul, great stuff!

Dumber than a bucket of bolts, I guess.

Never heard that saying before :smiley: - but this did happen during a past downsync, because of some code in our app, which we’re looking into fixing of course. In any case you’re up and running again!

5

I just laughed beer through my nose. It’s up there with “Face like a dropped pie” :smiley:

6

Brilliant! Consider that one nicked.

7

CLZ_AJ I seem to be having the same issue on my new Samsung phone. Roughly 100 album covers “blacked out” from a total of around 4000 albums. This is how the permissions screen looks on my phone for the CLZ Music app:

Screenshot_20260331_212239_Permission controller
Screenshot_20260331_212239_Permission controller1080×2340 138 KB

I can’t seem to change ‘No permissions allowed’. Is this what you meant by ‘storage permission’? Thank you.

8

@jayvee59 try this please:

  • (you might wanna check that camera permission, other wise you can’t scan barcodes with the app)

then:

Did you recently switch phones and thus synced your full collection from the CLZ Cloud to your device? Or maybe for some reason removed the app from your device, and then did a full down-sync from cloud? We have found that in those cases, it sometimes skips the downloading of some images, probably caused by a connection hick-up.

Here’s how to resolve the problem in your app: from the menu (top left), choose Maintenance, then at the top “Update all from CLZ Cloud”. This may take a while, but that should bring all images back.

Can you please let me know if that worked or not?

9

Thanks CLZ_AJ. That worked like a charm! All covers are now restored. It’s true, I did recently switch to a new phone as you suggested. I’ll now repeat the process with CLZ Books mobile and CLZ Movies mobile, which have the same issue to a lesser degree.

10

Awesome, good to hear that worked @jayvee59 !

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