No Movies are showing on Web Profile

@Jamie1

I’m assuming you might be behind a VPN? NordVPN?

We would like to investigate:

  • Keep NordVPN “on”.

  • Open browser, then go to CLZ Web

  • Right mouse button on the page, then “Inspect”

  • Refresh page with the Inspect panel open

  • Now click on “CONSOLE” at the top and view the errors (if any)

  • Click on NETWORK at the top

  • Now click the “LAZYLOAD” line that should appear in the left panel

If you can film that for us we might get further! You can record your screen via this website:

You can send me the file(s) via:
https://clz.wetransfer.com

Yes I am exactly that - behind Nord VPN!!
Ill run the capture shortly, many thanks

Thank you for willing to try that!

Let me know if that worked out or if you’ve sent it already (I didn’t see any video come in yet in our system here)!

Same thing with me. All working well until few days ago now no movies show up in web profile only on cloiud ( mobile)

Followed the above & it told me copilot was the problem. turned it off in Edge & movies reappaered!!

Unfortunately they appeared for a minute & now disappeared again


This is the error in the console tab


Here is the rest of the console error message. Thanks