I have plenty of books that I am trying to update the images for. It usually works fine, but all morning it lets me select the new picture from online, click ok, and it gets stuck on “saving book”. When it closes, as if it saved, nothing changed. It still shows what was previously there. Sometimes it is just stuck on “saving book” and I have to close out completely.
It isn’t doing it to every book. I have a handful that have saved fine, but I have found no pattern as to what will save vs what won’t.
Is there any specific book/image that is always causing this?
It kinda sounds like an “online book cover search”, then picking one, but the source is broken/blocked (we don’t get a message for that) - that would cause it to revert to the old image.
I would like to see it happening
Could you film it for me?
You can record your screen via this website:
It seems more so to be book specific. I have tried selecting many of the options that come up for any book doing this, and they all behave the same. I have more on the list doing this, but that would be a 15 min video lol.
I have cleared cache, used incognito mode, used different browsers. I also made sure there was only a single instance of the site open. None of it has seemed to change the behavior.
I went through the covers of my other collection the other day, which is 5x the size of this one, and didn’t have this happen at all.
Thank you, we have received the video, and it looks strange indeed. We’ll discuss with the team and investigate some more, I will be back in touch ASAP!
Thank you for your patience.
The “Find Online” uses Google Images to find a cover.
We’ve checked our server logs and it seems that the images you’re selecting when it doesn’t work are actually blocked by the website they’re coming from (a protection on their side).
Unfortunately we can’t see that it’s blocking before you select and add it (this should be improved). My apologies.
For now I advise to use a separate tab, find the cover, download it and then upload it in the Edit Book screen on the Cover tab (using the Upload button).