O entries

Music Music Collector
1

I just opened up music collector and my albums are gone I had 2426 entered and now zero, I trried.TYools>maitenace>. and restore database…nothing. t

2

If you use “Tools > Maintenance > Restore” the menu there will also say how many albums are in the restore - and it is normally NOT a good idea to just randomly restore backups. So please do not click/do anything “random” without our instructions from this point forward.

Possible solution:
It sounds like some kind of filter is active on your computer.

Open the quick filter panel, top left. It has a red exclamation mark on the button probably, as it is active. The red icon indicates that the filter is active.

You can either:

  • Click “Reset Filters” at the bottom.
  • Or uncheck “Keep Active” and hide the quick filter panel.

If that’s not it can you check if you have a collection status filter active via menu Search > In Collection Status > ALL

And if that’s not it, check the bottom bar of your program, does it say a filter is on?

3

I did the things listed in order. Nothing and the bottom said filters none,

4

Also the albums are still listed in the cloud.

5

Indeed there are 2426 albums in your Cloud.

If those look good, you can download them from cloud:

  1. Click menu File > New Database
  2. Click menu File > Save Database As
  3. Save it in DOCUMENTS > MUSIC COLLECTOR with a **new name that you will remember. **
  4. In the program, now click menu CLZ Cloud > Synchronize
  5. Now sync and wait for it to finish.

Let me know how that goes!

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Something else:
Have you considered switching to our modern Music Connect web-based software?

Music Connect is easier to use and easier to manage, while still giving you all features and customization options.
Also the Connect web-based software is what all our development and support is focused on.

If you switch to Music Connect with our Trade-In offer, we will trade-in your remaining Music Collector subscription days and will transfer them to the Connect edition, plus we will add 4 extra months for free.

Full details about the advantages of Music Connect, and our Trade-In Offer can be found here:

Let me know if you are interested or have any questions about switching to Connect.