Slow Processes

Movies Movie Collector
1

My system was working fine. Pressing “OK” for a change in a record was instant. Enter a new movie: instant.
Something changed: now when I do either of those things I get an hour glass for 5-8 seconds.
There are no errors to the data. Its just taking a long time.
To try to correct the problem I have removed the software from my computer and then reloaded it – did not help.
I also changed my “skin” to “system” and that did not help.
Any suggestions?

2

I am sorry to hear you are running into performance problems with our Windows software.

In the past we have seen a couple of causes for slowness like this.
Here’s they are (with solutions), most likely first:

  1. The program may be trying to initialize a barcode scanner at startup, but failing because the scanner is not present. Have you in the past maybe used a barcode scanner, e.g. the OPN-2001 or the Flic scanner?
    To solve this, you would need to remove that “Initialize scanner at startup” setting from the registry manually.
    Here’s how:
  • make sure Movie Collector is not running
  • open the Windows Registry Editor (regedit.exe)
  • navigate to HKEY_CURRENT_USER\Software\Collectorz.com\Movie\Settings
  • there, remove the “Automatically Activate Flic” entry (just delete it)
  • close RegEdit
  • Restart Movie Collector

  1. A firewall may be blocking the program’s internet access, but not in the right way. A firewall that blocks access should result in an instant “access denied”, but we’ve seen some firewalls somehow hanging up the internet request, causing slowness.
    Can you check your firewall software to see if our software is allowed to access the internet? Maybe completely remove the rule for your Collector program, then re-add it?

  2. Another problem could be if you have many columns switched on in your list view. Is this something you may have done? If so try removing a couple of columns in list view (and use list view, as that is faster too)

  3. Try starting the program “as an admin” and see if the problem is gone then.

  4. Do you use any backup tools like Google Drive or OneDrive or Dropbox on your Documents folder? If so, see if you can “not” backup the Documents > Movie Collector folder to see if it helps?