Thanks CLZ team for the great software and web/mobile services. Long-time user here, first-time poster.
I have the following setup:
Music and Movie Collector on my PC, where I do most of my adding and editing
Music and Movies mobile apps on my Android, which I use to update smaller things and look up stuff when I’m out and about
I have an issue where if I update an entry (any data) in the Music mobile app, the next time I open my desktop software my larger custom cover art (say 1000x1000 or 1280x1280, “Cover Art.jpg”) is overwritten and re-named automatically by, I suspect, the mobile app’s smaller version (always 640x640, “ArtistNameAlbumNameSomeRandomCharacters.jpg”).
Some notes:
I of course have the automatic sync between the cloud and my collection On
This doesn’t happen on all, but most of my 10 000+ items. For some reason, in most of my newer entries (say from the last few months) the image isn’t written over
The cover art is set as “Custom Image” in both the mobile app and the desktop software
I’ve tried pretty much everything I can think of to fix this (including un- and reinstalling everything both on PC and on mobile), outside of clearing my cloud altogether.
My suggestion would be to clear Cloud altogether.
What I would do is
(1) disable auto sync
(2) check that the Windows database is as you want it. If not do some manual syncs.
(3) Recommended: Back up the Windows database and images
(4) Recommended: Delete everything from your mobile app
(5) Sync from Windows to Cloud
(6) Sync from Cloud to mobile.
(7) Re-enable autosync if everything seems ok.
Clearing Cloud seems dramatic, but I have done it a few times to solve paticular issues. Apart from the time/bandwidth required for the sync to run, there are no issues. Indeed, for this type of problem, clearing Cloud would be my first action, rather than a last resort.
If the problems persist, then you should report on a few specfific records so that the Clz team can track down the faults
Excellent, thank you very much for the tips and the step-by-step guide!
So far I’ve been able to skate by on and mitigate issues with smaller adjustments. Clearing the cloud and reupdating it has seemed like a big hassle, so I’ve avoided it.
Encouraged by your experiences and help, I’ll try that next and report back.
Another tip: Don’t just check the “Custom Image Box” in windows.
I always download a random file then overwrite it with the image file I want to keep. If not, the cloud sees it as the original image even though it is checked been checked “Custom”.
I got tired of seeing all kinds of random sized covers and ones that I did not have on my PC’s Db. This solved it. Now I see exactly the same images on my pc, mobile and in the cloud.