Sync Error: "Something went wrong"

Movies CLZ Movies Mobile
1

Hi!
Since earlier this week I’ve been trying to sync my data from my android app to the cloud, and it keeps giving me the Sync Error message. It’d never happen before, and this was after I updated my app, and after I selected many movies to edit to Watched, so I don’t know if one of those thing are causing this, or neither.
I already cleared my CLZ Cloud as the help site suggested, restarted my phone, etc, but it’s still not working. Also, the costumer service via mail sent me a version of the app so I could send them back my database, which I did, but I haven’t received a solution yet.

I hope you can help me, please!
Thank you very much!

F.

2

Hi Fabian,

I see that we have been communicating with you about this problem by email, since Wednesday last week. Our developers are looking into the cause and trying to fix it. I hope this will be fixed quickly when they go back to work on Monday.

Thanks for sending in your database file, that is really helpful.
Let’s keep the conversation about this problem by email.

Thank you!

3

FYI, I am experiencing the same issue. Hopefully the developers can figure out the issue soon.

4

I am sorry to hear you are running into the same problem.
I see you also contact us through the help center about this. So let’s continue the conversation there.