Sync Issue: Missing Covers

Comics CLZ Comics
1

Last night I performed a sync from my desktop software to my cell phone application.

When the sync was completed, it appears some of the cover images never updated (see attached image).

Screenshot_20240304_100050_CLZ Comics
Screenshot_20240304_100050_CLZ Comics1080×2116 183 KB

How can I correct this so cover images are available?

  • Chad
2

Are you on iOS or Android?
Also, which version of the app?

I am asking because the above sounds like a problem we fixed last week:

3

Android v9.0.3

4

I am sorry to hear you are having problems with the images in your CLZ app.

First, I still see all your images in your CLZ Cloud, so that’s good news!

Here’s how to resolve the problem on your app.

  1. FIRST: Please open the Settings app on your Android device and navigate to the app list. Select the CLZ app and make sure the ‘storage’ permission is toggled ON.

  2. THEN from the menu in your CLZ app, sync with CLZ Cloud to make sure all entries are up in your CLZ Cloud.

  3. Now, open the menu, tap Maintenance and then “Clear Database”.

  4. Finally sync with CLZ Cloud to download the data and images again from the CLZ Cloud

Can you please let me know if that worked or not?