I have tried accessing my music collection on several occasions recently. Each time, there is nothing in my collection. However, I am able to sync changes, which proceeds to fill my collection. Why does this keep happening. I used to be able to have my collection ready every time I accessed it, without having to go through the sync.
The above is what I have sent to Customer support, and they are in the midst of trying to help solve my problem. I was wondering if anybody here can give additional advice.
Know that I have uninstalled the app many times and attempted to re-install. What it does now is give me this error message:
I can add music to my library, but ultimately, the music is not saved anywhere, because I have to download my entire library each time I open the app.