Update from Core Error

Comics CLZ Comics Mobile
1

I haven’t Updated from Core in a hot-minute, but tried last night and received the following/pictured error…

Error
No data received from server

It appears to happen in and around The Amazing Spider-Man, Vol. 7, Issue 7, although I don’t see anything of concern in my collection.

Any assistance will be appreciated.

IMG_1529
IMG_15291320×2722 314 KB

2

Sorry to hear you’re having troubles using Update from Core in your app.

We had one other person reporting this on Update from Core, also on iOS, so we’re pretty sure something is going on, but we haven’t been able to track it down yet (I even tried with the other person’s database).

We think it might be a time-out, something big that is downloading/timing out.

Can you let me know since when it happened?
If it is still happening?
What are your Update from Core settings? (do you use any “replace” toggles?)

And lastly: Could you video the problem for me? When I see it, I might be able to spot a time-out or something else.

Here’s how you can make a screen recording on your iOS device:

  1. Go to Settings > Control Center, then tap + next to Screen Recording.
  2. Open Control Center (swipe down), tap the “Record” button, then wait for the three-second countdown.
  3. To stop recording, tap the red status bar at the top of the screen, then tap “Stop”.

You can send me the file(s) via:

3

Hey AJ, thanks for the reply. Yes the issue persists, see pictured from minutes ago…

I’ve screen recorded the error and will share it to WeTransfer as soon as I post this reply, and I’ll check back here for a hopeful resolution, thanks again.

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IMG_15361320×2868 321 KB

4

Thank you for that.

Can you drill it down to for instance grouping on Spider-Man Vol. 7 series only, then select all those spiderman books and update from core, to see if you can pinpoint the problem to that series?

5

Hey again AJ,

I had already sent a screen recording before your follow-up request, but I just sent another one, with the Vol. 7 suggestion, which ran smoothly, before continuing the recording to try all comics, with the error popping again.

6

Thank you. I will check out the video tomorrow when I’m back at work! Again my apologies for this temporary (I’m sure) inconvenience!

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7

Resolved!!! Thanks for all the help AJ, and Team CLZ!

1 Like