Error Message

Comics Comic Collector
1

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image1664×988 165 KB

I keep getting this error message and have to restart the program to keep using it. I think it usually occurs when using the Details/Contents section.

Am I doing something wrong?

2

Is there an exact click process that can make this happen for you? Or is it happening just randomly right now?

You can try doing the steps below, and see if the problem stops:

Please follow the steps below to try and resolve this issue, this process will affect some local settings in your software such as the width of columns, but your database will not be affected.

Here’s what to do:

  1. Click the Windows start icon and type ‘regedit’ into the search box, then press ENTER.

  2. Locate the following key:
    HKEY_CURRENT_USER > Software > Collectorz.com > Comic

  3. Select that “Comic” folder entry there and delete it!

  4. Download and install Comic Collector from your My CLZ page:
    https://my.clz.com

  5. After installing, you will have to unlock the software. Fill in your username/password to unlock the software.

  6. Before actually opening your database, try adding one comic to this empty database, just to check if it all works fine!

  7. Now, reopen your database: Click File > Open then locate the database file in order to get things working again.

3

I did all the steps above and I am still getting the error message. However, this time I got an additional error message stating that I do not have enough diskspace, but I have 230 GB available, so that’s not likely the problem and the program has no problem saving.

As far as what action triggers the error message, I can only say that it happens after making an edit to comic and then saving. The error message always occurs after saving and closing the edit screen. I can’t really tell if editing certain fields triggers the error as I’ve seen it happen after editing characters, creators, details/contents and age.

4

Can you let me know if step 6 worked for you or also produced the error message?

If you didn’t do step 6 you have to perform all steps again and let me know please.

As for “disk” error, what is the exact error message?

5

Yes, I performed that step and it didn’t trigger the error. I also added a few more comics to the blank database and that didn’t trigger the error either.

The error only seems to happen after editing a comic, not adding them to the database and there doesn’t seem to be a particular field or action that causes the error. It just occurs randomly after editing a handful of comics. Sometimes I edit a few comics and the error appears and sometimes I can edit a dozen comics before the error appears.

6

It kinda sounds like a rights issue to be honest, but it’s hard to say without the actual error message, do you have it for me?

Or make a vide?

You can record your screen via this website:

You can send me the file(s) via:

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CLZ-error-message-1
CLZ-error-message-11078×698 85.4 KB

CLZ-error-message-2
CLZ-error-message-21084×684 80.1 KB

These are the error messages I get after editing a comic. It’s totally random as I can edit several comics without any problems, then I make another edit, and the error messages occur. I used the program for over two hours before getting the error message today, so it’s difficult to record a video of it happening because I never know when it will occur.

8

I’m not sure what to try anymore. I can’t reproduce it on my side, it must be some kind of rights issue or some specific click action.

Is it an option you would consider moving to CLZ Comics Web?

9

I won’t consider moving to CLZ web unless the Details/Contents section from desktop is added to the web version. I have a lot of information saved there and I don’t want to lose it.

I will just deal with error, I guess.

10

Here’s another thing you could try: It’s our full reinstall instructions, it might do something:

  1. Press the Windows key on your keyboard once and then type:

%LOCALAPPDATA%

And press ENTER. Your Local AppData folder should now open.

  1. Go to the “Collectorz.com” folder

  2. Rename “Comic Collector” to “Comic Collector 2”

  3. Now go to your Program Files folder (could have (x86) in the foldername)

  4. Go to the “Collectorz.com” folder

  5. Rename “Comic Collector” to “Comic Collector 2”

Now clear the registry of our registry keys and then reinstall. You have to do this

  1. Click the Windows start icon and type ‘regedit’ into the search box, then press ENTER.

  2. Locate the following key:

HKEY_CURRENT_USER > Software > Collectorz.com > Comic

  1. Delete the entire Comic folder and it’s contents.

  2. Download and install Comic Collector from your My CLZ page:

https://my.clz.com

  1. After installing, you will have to unlock the software. Fill in your username/password to unlock the software.

  2. If the program asks you to sync: do not sync.

  3. Before actually opening your database, try adding one comic to this empty database, just to check if it all works fine!
    You might want to add more, play around/edit for like 30 minutes see if the error doesn’t happen.

  4. Now, reopen your database: Click File > Open then locate the database file in order to get things working again.